Trust & Security
Terms and service boundaries
These plain-language terms summarize the intended use and limitations of CyberPrimer. Customer-specific order forms or signed agreements control when they conflict.
Last reviewed July 31, 2026Authorized use
Organizations may use CyberPrimer for their authorized workforce awareness, training administration, policy acknowledgments, reports, and related evidence. Users must not probe the service, impersonate others, upload unlawful content, or misuse another organization’s records.
Customer responsibilities
The organization is responsible for accurate enrollment information, lawful instructions, manager authorization, internal policies, incident-response arrangements, and deciding how CyberPrimer records are used.
Evidence limitations
Reports, certificates, acknowledgments, dashboards, and insurance packages reflect recorded CyberPrimer activity. They do not by themselves establish compliance, legal sufficiency, insurability, policy coverage, claim acceptance, or an absence of cyber risk.
Support boundaries
Standard support covers the CyberPrimer platform. It excludes emergency incident response, forensic work, legal or compliance advice, third-party administration, and guaranteed response times unless separately contracted.
Availability and changes
Features may evolve to improve security, usability, or service fit. Material changes affecting customer workflows or information practices will be communicated through appropriate manager channels.